Shipping & Returns
Orders placed by 1 pm PST will ship the same business day when possible unless any products require a lead time due to quantity ordered or seasonal restrictions. Orders are shipped out Monday-Friday. Orders placed after 1 pm PST will ship on the following business day. Orders placed after 1pm on Fridays will ship the following Monday. In the event that we cannot ship your order as expected, we will get in touch with you. For shipping questions please contact us at support@verdeceleste.com.
ORDER PROCESSING
We strive to process orders on the same day whenever possible.
CUSTOMERS & GUESTS
Monday – Thursday: Allow up to 24 hours to process your order.
Friday – Sunday: Allow up to 72 hours to process your order.
SHIPPING METHOD OPTIONS
Every single order is carefully considered by our team so we can guarantee that the products arrive in their most beautiful condition. We check the weather of each order location, and, when necessary, add ice packs and insulation to ensure sustained quality.
Generally, we try to send all packages through USPS/USP/FedEx depending on order size and methods chosen at checkout. During extreme heat conditions, and depending on your location, we may suggest one day service due to high temperatures in transit. In those cases, we will contact you directly to coordinate the best option and any adjustments in pricing.
*HAWAII CUSTOMERS: WHEN SHIPPING TO HAWAII, PLEASE ADD 1 EXTRA BUSINESS DAY TO THE GUIDELINES ABOVE.
TRACKING CODES
All orders that have been processed and shipped will receive a tracking code through email. Tracking codes may take an additional business day to send depending on the carrier facilities processing times. Please check your spam box if you do not receive your code. Contact support@verdeceleste.com if you have questions.
TEMPERATURE SHIPPING RESTRICTIONS
Due to the sensitive nature of chocolate, in warmer months shipping options may be limited in order to expedite shipping and preserve the quality of our products. We are also typically unable to ship on Thursdays or Fridays to ensure product isn’t left sitting in a shipping facility over the weekend. Please keep this in mind when placing an order during warmer months.
Chocolate starts to melt at 70 degrees F. When the ship-to destination has the potential to be in the 70’s or higher, your options for shipping may be limited to ensure the integrity of the chocolate.
LARGE QUANTITIES
For large quantity orders, we will contact you directly to review shipping options and coordinate delivery needs. On occasion, larger orders will require an additional lead time not otherwise listed on the product pages. If there is a delay, our team will reach out to you right away to assist you with planning for the arrival of your order.
RETURNS
If you receive a defective item, please contact us at support@verdeceleste.com with details of the product and quality concern.
UNATTENDED PACKAGES
If no one is available to receive your order upon arrival at its final destination, our carriers will leave it at the door. If this could pose a problem or if the package could be exposed to heat, we recommend shipping to an address where someone can sign for and receive your package. Verde Celeste is not responsible for damage due to weather exposure or theft incurred after delivery.
P.O. & APO BOXES
Our carriers cannot ship to APO boxes, so please make sure to use a valid street address when placing your order. P.O. boxes shipped through USPS, please use a valid P.O. Box address when placing your order.